This morning I received a call from a former customer. Seems she managed to get some fingernail polish on her tinted kitchen window. In trying to get it off, she used a coarse green scrub pad. Unfortuantely, this scratched her window tinting. She was quick to point out that she had cleaned her windows on a number of occasions without damage. I explained to her that scrub pads are often color coded by their texture. Green is one of the most abrasive.
It just so happened we were going to be in her area today, so I told her we would stop by and take care of her. When we stopped in we found that the damaged window was a small window over the kitchen sink. We were able to remove the damaged film and replace it in less than 30 minutes. She was thrilled!
When she asked how much she owed me, I told her... "Don't worry about it. Just refer me to your neighbors" I was told "we already have!" She insisted on paying anyway. We charged her half price and everybody was happy.
There are 2 morals to this story: Never use an green abrasive scrubber on window film and a little bit of customer service goes a long way! I can guarantee the next time she thinks of window tinting, she remembers Clear View.